Most Frequently Asked Questions
Due to Covid-19, it takes 10 to 14 business days for shipping .
- A solid wood foundation or platform bed.
- If you have a wood slat bed – make sure your slats do not have more than a two inch gap. If you have more than a two inch gap, then we recommend a Bunkie Board underneath the mattress.
- Adjustable Lifestyle Base (Bed).
- Solid steel frame with support bar in the middle or a solid wood foundation or regular box spring.
We recommend the following steps to set up your Sleep Icon mattesss.
- Open the box carefully – not with a sharp object.
- Unbox the mattress and put the mattress where it need to be setup.
- Cut the plastic very carefully.
- Unwrap and it will expand right away. Enjoy it.
Yes, for a healthy sleeping surface, we highly recommend a waterproof mattress protector. The mattress protector should be machine washable and dried in warm cycle. Please do not use bleach when washing your protector.
We are positive that you will love our mattress and enjoy it for a long time. For any reason you don’t like our mattress, we recommend you must sleep on it for minimum of 30 nights from the date of delivery. This will allow your body to get acclimated to a new sleep surface. If you decide the mattress isn’t for you, we’ll coordinate a pickup from your home. After the mattress has been picked up, we will process your refund in 7-10 business days. We want our customers to be at ease when ordering our products. We stand behind our products 100%. If for any reason you are not completely satisfied with the performance of our products, we will refund your money with no questioned asked. Your returned mattress will likely be donated to a non profit organization or charity. If a pickup of your Sleep Icon mattress is needed, Sleep Icon will cover the related charges.
When you buy from Sleep Icon, you are buying good quality for less. Our slogan is Sleep Well-Pay Less. Our prices are the most competitive for the same USA competitive made mattress with the same thickness. Our mattresses are environmetally clean, safe to use and keep you healthy. They are free of harmful ozone depleting chemicals and low in volatile organic compound emissions.
Yes, If you refer a friend to Sleep Icon, and your friend keeps their mattress for 150 days, Sleep Icon will credit your account a $50.00 referral fee or receive a $50.00 coupon on your next purchase. Please refer to our Refer A Friend program.
There are no limits to the amount of friends you can refer. The more you refer, the more you earn. Please refer to our Refer A Friend program.
Upon check out, your friend will be asked to enter your account number. Once the sales has been processed, an email will be sent to you indicating a purchase has been made with your account number as a reference number. The sleep Icon will credit $50.00 or coupon will be sent for the same amount, after your friend kept the mattress for 150 days. Please refer to our Refer A Friend program.
120 days. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 120 Days Free Trial Policy.
SleepIcon provides a 10 years non-prorated warranty on all our mattresses.
Yes….We do offer extended warranty on all adjustable base(s) and highly recommend to purchase at a very nominal price. Your extended warranty on Adjustable base covers for 10 full years from the date of delivery. Any thing goes wrong on Adjustable Base, third party will cover all Labor and Parts in your home service for free in the United States.
For Twin, TXL and Full………………..$99.00
For Queen, King and Cal King……….$149.00